Shipping & Return Policy

All orders are delivered using BPOST shipping methods
BELGIUM: 1-2 business days
EUROPE: 4-5 business days

Shipping times are estimated, minor delays can occur. After shipment you will receive an e-mail with a track & trace code, so you can always check where your Kirilove Bijou is hanging out.

Our vintage trinkets are carefully packed and secured. Shipments are also fully insured. However, if your package gets damaged during shipping, please contact the shipping company, as we are not responsible for damaged goods.

Picking up your Kirilove Bijou is always an option! We love to meet our Kiri-lovers. Please drop us a mail and make an appointment with us via tiany@kirilove.be

Shipping outside of the EU is also an option when discussed via e-mail just get in touch via tiany@kirilove.be

PLEASE KEEP IN MIND

Outside the EU, customs & duties may apply; these will be charged separately to the buyer. Kirilove Bijou is not responsible for these or in fact for any fees charged by customs. The carrier will contact you in case of any extra charges or customs clearance.
International orders outside of the European Union may be subject to customs clearance, which can cause a delay beyond the above estimated delivery time.

RETURNS

We are continuously at your service to help you select the perfect vintage jewel, so just drop us a mail or get in touch via Instagram.
We’re pretty much hoping that you will endlessly cherish your Kirilove Bijou, as we have put a lot of love in selecting your one-of-a-kind trinket. Please also remember that our pieces are preloved and therefor might show signs of history.
But in the case that you would like to reconsider, you may return your Kirilove Bijou within 14 days
Please mail tiany@kirilove.be to receive a RETURN form and then send us a copy of the form together with the jewel(s) in their original state/packaging and the receipt/invoice. We will take care of you as soon as we receive your return form.

After receiving our form of return, you can send your package to this address:
Kirilove Bijou
Gentsesteenweg 136
9160 Lokeren
A Kirilove coupon will be mailed to you within 14 days after receiving your package.

Returning your package is at your own cost, unless the return concerns an incorrect delivery. If the item gets lost or damaged during shipping, we will not be able to refund you.
Our standard return procedure is that you receive a Kirilove coupon for the entire sum of your order (shipping / return excluded) as long as the return conditions have been respected, meaning that the item is sent back to us in its original and complete packaging and condition (not worn longer than needed to try it on, nor used, stained or damaged).
Please note that items that have been resized cannot be returned.
Sale items (if applicable) can unfortunately not be returned or exchanged.